Data specialist

Brazil · support

Description

Airffox is looking for a data analyst to work together wit our customer support team.

The data analyst will be responsible for:

generates and keeps dashboards about specific support activity

- Owns internal reporting of KPIs for Support team

- Elaborates on main opportunities of improvement

- Serves on-the-spot intelligence thru data

- Engage stakeholders on continuos improvement

We are looking for someone that is hands on and self motivated to be part of a start up that will be democratizing financial services for everyone using technology built with trust and inclusion.

Our mobile banking platform, banQi, is making it easier and less expensive for people to access their money and build wealth. Our vision is "trust between people and institutions is the key to financial inclusion and social development" and our mission is "to democratize financial services for all people with ease, trust, and low cost using technology built with empathy and superior customer experience".

Requirements

- Customer support experience

- BI

- Bachelor degree


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