Customer Experience Associate

Boston, Massachusetts, United States · Product

Description

About Airfox

Airfox’s mission is to empower millions of underbanked users in Brazil to take control of their wealth with digital financial products and services. We’ve developed an Android (and soon iOS) application to provide users with a no-hassle, free bank account that provides them with ease-of-access to their digital balance. We have also partnered with Via Varejo (BVMF: VVAR3), one of the largest retailers in Brazil, to create a bundle of retail features and in-store financing solutions for our users. Airfox has offices in Boston and São Paulo.


About User Success Team

Airfox is looking for a passionate, tech-savvy, and friendly team member to join our rapidly growing Customer Experience team. Our team is customer-obsessed and extremely passionate about our product, managing the communications between users and the rest of the business. In this role, you’ll work within feature squads to fix bugs and issues, communicate user feedback and metrics across all key stakeholders, and represent the customer at every turn of the product development. You will be expected to work independently and as part of cross-functional teams, making sure that all user problems get solved no matter what. So, if you enjoy interacting with customers, being part of a startup’s product development, and can speak Portuguese fluently - Airfox may be the right place for you!


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